This privacy policy ("Policy") outlines what personal information is being gathered and processed when you use L&b Moss Hotel AS websites ("Websites"), for instance moss-hotel.no and campaign.moss-hotel.no. This also includes L&b Moss Hotel AS’ mobile applications (our "Apps"). This Policy describes which personal data are gathered when you use our Websites and Apps, and how your personal data is being used, shared and protected. It also describes the choices you have regarding your personal data and how you can contact us.

WHO is responsible for the handling of your personal information?

Which of L&b Moss Hotel AS’ legal units are responsible for handling your personal information is dependent on your interaction with our Websites and Apps, as well as your location.
L&b Moss Hotel AS’ relevant affiliated company will subsequently be referred to as "L&b Moss Hotel AS" or "we".

WHAT personal data we connect, and WHEN

We will ask you for some personal information to be able to deliver the kinds of products and services you want. This applies when you make a purchase, ask to receive updates or alerts, register a user account, participate in our events or competitions, or when you visit our Websites or use our Apps. This includes personal data such as:

  • Contact information, including name, email, telephone number, physical address
  • Login and user data, including username, password and unique user ID
  • Personal information including gender and birth date
  • Payment/credit card information
  • Pictures/photographs and videos
  • Your personal preferences such as your marketing and cookie preferences

We use further personal information to facilitate certain functions of our Websites and Apps or services, as well as optimizations of these. We may ask for access to the geo-location of your phone to be able to log your contacts and facilitate interaction with your friends. We may ask for access to your calendar to create an event, or we may use your username on social networks to post contents from an App to a social network. Personal data that may be used for these purposes are your:

  • Pictures, contacts and calendar information
  • Information regarding social networks, including your username and any information from your public posts relating to L&b Moss Hotel AS or your communication with us.

When using our Websites or Apps, information will automatically be gathered and shared with L&b Moss Hotel AS by technical platforms providing the services. For instance, your browser or mobile device will share information with L&b Moss Hotel AS when these interact with L&b Moss Hotel AS’ Websites or Apps. You will find more information about this practice in the section about Cookies and Pixel tags. This automatic gathering of data includes:

  • Device ID, accessibility, network access, storage information and battery information
  • Cookies, IP address, request-response protocols, identifying data about your browser and version, web beacons and tags

Our information gathering tools

When you use Apps, we will inform you of our gathering and use of data through standardized permissions in app stores, mobile device operating systems and through your app experience.

We will also ask for your consent when necessary.

In many cases, your browser or your mobile device platform will provide auxiliary tools that enable you to control when your device gathers or shares certain categories of information. Your mobile device may for instance offer tools to administrate the use of cookies or location sharing. We encourage you to familiarize yourself with, and utilize, these tools.

WHY and HOW do we process and use your personal information

We use the personal data we gather from you in the following ways:

To deliver the functionality you request from our Websites, Apps and services

When you use our Websites and Apps, we will use information enabling us to deliver your chosen services. For example, if you make a purchase at moss-hotel.no, or participate in an event or a promotion, we will use your contact information to communicate with you about the purchase, the event or the promotion.

To give information about our products, services, events and for other promotional purposes

When you register a user account with L&b Moss Hotel AS, we may use the information you give us, as well as information from other L&b Moss Hotel AS sources such as your use of L&b Moss Hotel AS’ Websites and Apps, your visits and purchases made in L&b Moss Hotel AS stores, your participation in L&b Moss Hotel AS events and competitions (alternatively through other companies affiliated with L&b Moss Hotel AS) to send you personalized information about products and services that may be of interest to you.

To run, improve and maintain our business and our products and services

We can use the information that you give us to run our business. If, for instance, you make a purchase, we may use that information for the purpose of accountancy, auditing and other internal functions. Another example is that we may use data about how you use the products and services to improve your user experience, and to help us diagnose technical issues and problems with the services as well as to optimize our Websites and Apps.

To protect our own or other’s rights, property or security

We may also use information about how you use our Websites of Apps to prevent or uncover fraud, abuse, illegal use, or breach of our Terms of Use, and to comply with court orders, requests from public institutions or to comply with the application of law.

For general purposes of research and analysis

We use information on how our visitors use our Websites, Apps and Services to better understand customer behavior and preferences. For example, we may use information about how visitors to moss-hotel.no search for and find products to optimize the way we organize and present various product promotions on our Websites.

Other purposes

We may also use your personal data in other ways, and we will issue an advisory at the relevant time to obtain your consent where necessary.

SHARING of your personal information

L&b Moss Hotel AS’ sharing

L&b Moss Hotel AS shares its personal information with:

  • L&b Moss Hotel AS’ affiliated companies and partners for the purposes outlined above
  • Third party service providers who treat personal information on behalf of L&b Moss Hotel AS, for example to process credit cards and payments, shipping and deliveries, to maintain and run our data, distribute emails, research, analysis, administrating brand and product promotions, as well as the administration of specific services and functions
  • Other third parties, to the extent that it is necessary to: (i) comply with requests from public institutions, court orders or to comply with the application of law; (ii) prevent illegal use of our Websites or Apps or breach of the Terms of Use of our Websites or Apps; (iii) protect us against third party claims; and (iv) assist with the prevention of fraud or the investigation of fraud (for instance forgeries)

We may also transfer your personal data in our possession if we transfer parts or the whole of our enterprise or possessions (including in the case of reorganizing, division, discontinuation or liquidation).

Your sharing

When you use certain social functions on our Websites and Apps, you may register a public profile that contains information like your username, profile picture and place of residence. You may also share contents with your friends or with the public, including information about your customer activity. We encourage you to use the tools we offer to administrate L&b Moss Hotel AS’ social sharing, enabling you to control what kind of information you make accessible through L&b Moss Hotel AS’ social functions.

THE PROTECTION AND ADMINISTRATION of your personal data

  • Encryption and security: We use a variation of technical and organizational protective measures, including encryption and authentication tools, to ensure the protection of your personal information. Your personal information is stored behind safe networks accessible to only a limited number of people with special access permissions.
  • International transfer of personal information: Personal information that we gather and process on our Websites and Apps are stored within the EU/EEA.

Some of the recipients of the personal data that L&b Moss Hotel AS shares may be located in other countries than the one where the data was originally gathered. The laws of these countries may not give the same degree of privacy protection as the ones in the country where you originally shared your information. When we transfer personal data to other countries we do, however, protect your information as described in this Policy and in accordance with current laws. If you reside within the European Economic Area (EEA) or Switzerland, we will take measures to comply with current legislation and ensure a satisfactory level of protection when transferring data to countries outside of the EEA or Switzerland.

  • Storage of your information: We will only store your personal information as long as we deem it necessary to fulfill the purpose of the gathering of that information, unless the law says otherwise. You have the right to request and receive information about whether we process information regarding your person or not.
  • Your rights related to your personal information: You have the right to withdraw your consent to our use of your personal information. You also have the right to gain insight into your information, and to demand changes and/or corrections as well as limitations to their use, and deletion, as far as the law allows us to do this. You can also demand that personal information that is processed by us be transferred to a different data controller if this is technically possible. Your right to insight includes your right to receive a copy of the personal information we process, in a relevant format and at no cost to you.

You can contact us to exercise your right to insight, change, correction or deletion, or to make complaints about the processing of your personal data. This can be done via the contact information provided at the end of this document or by sending an email to post@moss-hotel.no

Cookies and Pixel tags

L&b Moss Hotel AS receives and stores information that may contain personal data from your browser when you use our Websites. We employ different methods, such as cookies and pixel tags to gather this information, which may include your (i) IP address; (ii) unique cookie ID code, cookie information and information on whether your device has software with access to specific functions; (iii) unique device identifier and machine type; (iv) domain, browser type and language; (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with Websites, such as click behavior, purchases and indicated preferences; and (ix) access time and URL referrals.

Third parties may also gather information via the Websites through cookies, plug-ins and widgets. These third parties gather information straight from your browser, and the processing of their gathered information is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ use of our Websites and to understand our customers’ preferences (such as country and language choices). This helps us provide services to our customers and to improve their online experience. We also use cookies and pixel tags to obtain aggregated data on website traffic and website interaction. There are mainly three categories of cookies used on our Websites:

Functional: These cookies are necessary for the basic functioning of our websites and are always active. These includes information cookies that remember you while you are visiting a website or, if you choose, between visits to a website. These cookies facilitate activities and purchases on the website, such as shopping cart and payment processes. Additionally, cookies serve functions relating to website security, maintenance and daily running in accordance with current regulations.

Performance: These cookies help us improve the functions of the Website by tracking behavior on the Website. In some cases, these information cookies may increase the speed with which we can process your requests, by remembering your chosen settings for the Website. If you deactivate the information cookies this may lead to less personalized recommendations and a slower performance on the Website.

Social media and marketing: Cookies on social media give you the opportunity to connect to your social media platforms and share contents from our Website on these platforms. Information cookies in ads (from third parties) gather information that enable us to adapt ads more specifically to your interests, both within and outside of this website. In some cases, these information cookies may involve processing of your personal information. If you deactivate these cookies, you may as a result see ads that are not relevant to you, or you may find that connecting to social media like Facebook and Google is not as easy, and/or that you are unable to share contents on social media.

You can always change your preferences by navigating to the "Cookie settings" at the bottom of each page on our Websites.

For an updated summary of each third party that has access to your browser (through L&b Moss Hotel AS’ Websites and other websites), we recommend installing a plug-in made for this purpose. You can also choose to receive a notification every time a cookie is sent, or you can deactivate cookies. You do this through the settings on the browsers and devices you use. Each browser is different – use the help menu to learn how to correctly change cookie settings. If you deactivate cookies you will no longer have access to the full functionality of our Websites and Apps. Additionally, some services will not function as intended.

USE of L&b Moss Hotel AS Websites and Apps with third party products and services

Our Websites and Apps facilitate interaction with a wide range of other digital products and services. Our Websites and Apps may for instance be integrated with social media, video streaming services and other digital services like maps. If you choose to connect your customer account to a third-party device or account, your privacy rights will be regulated by their policies. If, for instance, you choose to share your customer activity on third party platforms for social media, the policies of these platforms will regulate the information stored there.

For practical purposes or to offer you information, our Websites and Apps may contain links to other (third party) websites, widgets/iframes and apps. Linked pages and apps have their own privacy notifications or policies. We strongly recommend that you review these. If any linked pages or apps are not under our ownership or supervision, we are not responsible for their contents, the use of these websites or apps, or the privacy policies of these websites or apps.

CHANGES to our privacy policy

Current laws and our practice change over time. If we update our Policy, we will make these changes public via our Websites and Apps. We strongly recommend that you regularly check our Policy to see if any changes have been made. This Policy was last updated January of 2018.

QUESTIONS and feedback

We are happy to receive your questions, comments and any concerns you may have about our policy or practices regarding privacy issues. If you want to offer us feedback or you have questions or concerns, please contact our Customer Service, +47 69 20 24 00. Email us at post@moss-hotel.no, or click here. Visit us at Dronningensgate 21, 1530 Moss, Norway.